Deliveroo Supplier Portal

Frequently Asked Questions

Q: What is Coupa? 

A: Coupa is a leading cloud-based e-commerce solution that connects buyers with suppliers. For suppliers, it will be used to validate their Purchase Orders, Flip PO's into invoices, check invoice payment status also, when required by Deliveroo, create content: catalogues, punch outs. 

Q: Why is Deliveroo replacing the current system with Coupa? 

A: Deliveroo is implementing  Coupa to better shape the experience of end users and suppliers. This change will allow us to collaborate with you in a faster, more efficient manner and with even greater clarity.

Q: How will Coupa impact the way Deliveroo works with suppliers?

A: Coupa will streamline electronic transactions between Deliveroo and our suppliers.The Coupa Supplier Portal is a free tool available to help you manage all transactions and processes with us efficiently.

Q: What is the Coupa Supplier Portal?

A: The Coupa Supplier Portal (CSP) is a free tool for you to use which will give you easy access to manage all supplier processes with Deliveroo.

Q: Am I required to sign up with Coupa? 

A: While signing up with Coupa is not mandatory, it is Deliveroo’s preferred method for transacting with us. By signing up, you will gain real-time access to information about your invoices and payments. Additionally, you can manage your supplier profile and keep all your information up to date through the Coupa Supplier Portal. The portal also allows you to raise invoices directly against a purchase order (PO), streamlining the invoicing process.

Q: What if I already use Coupa for other clients? Do I need to enable a new account with Deliveroo or can I use the same account?

A: If you already have a Coupa account you will be able to easily link Deliveroo on to your Coupa Supplier Portal!

Q: What are the key benefits of joining the CSP?

A: Key benefits include:

• Free self-service tool for suppliers to easily update their contact and bank details.

• Receive and track Purchase Orders and payment status in real time.

• No need to print, mail or fax invoices

• Standard processes = faster authorisations

• The ability to raise invoices directly against a Purchase Order

Q: Will we need additional software to use the CSP?

A: As Coupa is a cloud-based technology, all you will need is an active email account and web browser to access the portal and transact with.

Q: How do I register for the CSP? 

A: Our Procurement Team will send you an invitation to join the CSP and we will partner with you to ensure a smooth transition to Coupa.

Q: I usually email my invoice to my deliveroo contact, can I continue doing this?

A: We will not accept invoices sent via Deliveroo contact; such invoices will be rejected. Only invoices created through the Coupa Supplier Portal or emailed to invoices-noreply@deliveroo.co.uk will be accepted.

Q: How will I receive purchase orders in Coupa? Will they still be emailed, or do I need to log in to the portal?

A: Purchase Orders (POs) will be automatically emailed to the supplier via Coupa. Therefore, it's essential to ensure your email address in our database is always up to date.

If you have missed the email for the PO you can always log into the portal to obtain the PO.

Q: Can I see real-time updates on payment status through Coupa?

A: Yes, you will be able to see the invoice status in the Coupa Supplier Portal. That's why it's so important to register.

Q: Will Deliveroo use virtual cards in the future?

A: It's something we're considering for the future, but for now, it's not available.

Q: Would will be able to attach other documents related to an invoice on Coupa. for example, a receipt for travel?

A: Yes, you can add attachments to an invoice in the Coupa Supplier Portal.

Q: I am from Italy, do I have to create an invoice on the platform? The invoice in Italy need to be sent to SDI, how do we manage on your platform?

A: For the SDI Portal invoices, the current process won't change. The invoices should still be created in the SDI Portal.

Q: How many users can we add to the CSP ?

A: There is not a limited quantity of users that can be added to the Coupa Supplier Portal.

Q: How do we put invoices raised on the CSP through our own company books without duplicating effort?

A: If you encounter any issues with raising invoices via the Coupa Supplier Portal, please continue to submit your invoices as PDFs by emailing them to invoices-noreply@deliveroo.co.uk.

Q: Are there any fees associated with using the Coupa Supplier Portal?

A: No, there are no fees associated with using the CSP, it's a free tool.